First, you will need to register online and create a free account. You will then need to log in with your email address and password before completing your order. Click here to Sign Up.

If you already have your print-ready files, you may upload your files or send your files via media in the mail, and choose to receive a proof. If you have not yet designed your files, you may design using our free available designer tools, and get an instant online proof. We also offer Design Services for those looking to have their designs created by a graphic design specialist.

Please be advised that the shipping speed time frames listed for your order are separate from the production time frame of your order. Adding the “production time” and “ship time” of your order will give you a more accurate estimate of delivery. All production time days are counted in business days.

Your production time begins once your order is approved, paid, & processed. If processed by 9 am PT (12 pm ET), production begins that day. If processed after 9 am PT (12 pm ET), production begins the next day. Any issues with files or payment may delay your order timeline. The day after your order has been shipped is considered the first day of shipping.

If you should receive a product that you are not satisfied with and would like to file a complaint, you can create an order issue by following these directions:

1. Log in to your account.
2. Go to “My Orders”.
3. Click on the Live Chat Option.
4. Explain your issue with our customer support.
5. Our support team will ask few question about your order.

This creates an immediate order issue within the department that oversees problems with orders. They will contact you within 1-2 business days of receipt of your message. Please allow them this given time to review the files, pull the batch and check to see what happened with your order. They will then contact you via email and work with you to resolve the matter as quickly as possible.

Bleed is the portion of the product that will be trimmed off when it is cut to the final size. Since we print your product on an oversized sheet that gets trimmed down, we require that the images extend beyond the trim zone/line. That extra margin is what we refer to as the bleed, and is used to guarantee that you don’t have white edges on your product when it is trimmed to size. 

You must extend all images all the way to the bleed lines to avoid any uneven borders or white lines on your image when your product is trimmed.

A low-resolution image contains a lower number of dots, pixels, or lines per inch. The print quality of a low-resolution image is less than that of a high-resolution image, as it lacks sharpness and fine detail. Thus, the higher the dots per inch/pixels per inch, the greater the resolution and the clearer the final print will be.

Note: Your original file needs to be created at a resolution of 350 dpi, with the exception of signage, which can be created at 150 dpi.